Customer Service

Shipping / Delivery

Delivery Times:

- Orders are processed Monday through Friday (excluding holidays).
- Processing takes 1 business day. Orders placed will be processed on the next business day.

Shipping Methods:

- Standard (2-5 business days): Free delivery within the UAE. Available for GCC countries: Oman, Bahrain, Kuwait, Saudi Arabia, and Qatar.

Additional Information:

- Orders placed after the cutoff time are processed the next business day.

- No deliveries on Sundays or holidays.

- International shipments may incur import taxes, customs duties, and fees, which are the customer's responsibility.

- Some countries may require a copy of the user's ID for shipping.

- If your order doesn't arrive within the estimated time, contact our support team at contact@deverda.ae or visit our contact page.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from DEVERDA.

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information”.

We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers & Paypal Email), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

RETURNS

We, DEVERDA, stand for high quality. We love to see our customers happy and we go above and beyond to bring you the quality and service that you deserve when you shop with us.

If you are not completely satisfied with DEVERDA purchase for any reason, please take time to review our return and refund policy below:

DAMAGED OR FAULTY PRODUCT:
In case your delivered product is faulty or damaged, please contact us at contact@deverda.ae within 14 days of receipt.
It’s important to attach a photo of the damage to your email, for a replacement of the product.

CANCELING YOUR ORDER:
You have the option to cancel your order within 24 hours.
However, keep in mind that the refunds are normally processed within 5 working days and that the funds might take 5-10 working days to appear in your account.

NOTE:
– Once your order has been shipped, it can no longer be canceled.
– Shipping costs will be deducted from your full refund.

RETURNING A PRODUCT:
To return a product bought from DEVERDA, you are allowed to do so as long as the product has not been used. It’s also important to note that this is only possible if we receive the product within 14 days of being it delivered to you. In this case, we are sorry to inform you that we cannot cover shipping costs for returns.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use our internal system to power our online store. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

MINORS
The Site is not intended for individuals under the age of 18.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@deverda.com or through our contact page.